Our client, a Government Agency, provides housing and related services. It does this through secure, long-term lease arrangements and by acquiring and developing land to provide suitable housing solutions. In the 2020-21 period, the Agency had approximately 19,000 properties under management.
The Agency commits to leasing properties for fair market rent. To meet this objective, it engages Opteon to provide an independent market rent review service in addition to, at times, the provision of market valuations for the Agency’s acquisitions and sales of residential properties.
Opteon has been providing independent valuation advisory services to the Agency for more than 10 years as a panel member.
Through a combination of a dedicated relationship management approach and our proprietary tech Valuation Management System (VMS) platform, Opteon valuers seamlessly manage the end-to-end valuation process for our Client – and deliver speed, efficiency and quality outcomes.
Valuation orders are logged directly into the VMS and jobs are assigned to an appropriate valuer for the property type and area. The valuer receives a job request that is pre-populated with data from multiple internal and external data sources to input relevant property details.
Once on-site, the valuer uses the VMS mobile app to guide them through a consistent valuation process room by room. The data is captured in real time using the app. This avoids double-handling information, reduces data errors and improves turnaround speeds. The VMS then converts the inputted data into customised reports for the Client.
Opteon has consistently met and exceeded its KPIs for the Agency, including those relating to speed and quality.
The Opteon team for this work is centrally coordinated by our government specialists and delivered by 200+ valuers across Australia.