Nicki has over a decade of professional experience working in human resources and over 15 years of experience in the appraisal industry. Her knowledge and expertise were honed even further while supporting Opteon’s acquisition of The William Fall Group, during which she gained a wealth of industry-specific insights. Nicki's comprehensive background in HR management, recruitment, retention, compensation, training, and communication has resulted in strong relationships with her peers. Her academic accomplishments include holding an MBA and an M.S. in Operations Management, reflecting her commitment to continuous learning and development.