Privacy Policy

1. Scope and Application

1.1 This Privacy Policy applies to Opteon Property Group Pty Ltd, Opteon New Zealand Limited, Cubetec Pty Ltd, and their affiliates and related companies (together, Opteon, we, us, or our). It governs how we collect, manage, and use Personal Information during our business activities, including but not limited to Personal Information collected on when you sign up for, access, or use our services, features, technologies, functions, or purchase goods/services (Opteon Services) via our websites, mobile applications, email, cloud-based services, or controlled widgets with a link to this Privacy Policy (Websites).

1.2 By “Personal Information” we mean information that is associated with a specific person and can be used to reasonably identify that person. Personal information does not include information that has been made anonymous and cannot reasonably identify a specific person.

1.3 Opteon may amend this Privacy Policy at any time. The updated version will be available via the Privacy Policy link on our Websites and effective upon posting. You may obtain a copy of the current policy from our Websites or by contacting our Privacy Officer at privacy@opteonsolutions.com.

1.4 The Websites may also contain links to third-party websites, including websites operated by our suppliers and commercial partners (together, our Partners). These linked sites are not under our control, and we are not responsible for content on these sites, nor are these sites subject to this Privacy Policy. Before disclosing your personal information on any third-party website, we recommend that you examine the terms and conditions and privacy policy of that site.

1.5 Opteon is committed to respecting the privacy of your Personal Information. We appreciate that individuals are concerned about the security of their Personal Information, and we are committed to protecting any Personal Information in our custody or control.

1.6 Compliance with Privacy Laws
a) This Privacy Policy complies with the Australian Privacy Act 1988 (Cth) (AUS Privacy Act), the New Zealand Privacy Act 2020 (NZ Privacy Act), and other applicable laws.
b) The AUS Privacy Act applies to you if you are an Australian resident or if you interact with Opteon’s Australian operations, such as through our Australian websites or services provided by our Australian entities.
c) The NZ Privacy Act applies to you if you are a New Zealand resident or if you interact with Opteon’s New Zealand operations, such as through our New Zealand websites or services provided by our New Zealand entities.
d) In some cases, both Acts may apply, for example, if you engage with Opteon services across both Australia and New Zealand.

If you are unsure which Privacy Act applies to you, please contact our Privacy Officer for clarification at privacy@opteonsolutions.com.

2. What personal information do we collect?

2.1 When and Why We Collect Personal Information

By providing Personal Information, you consent to its handling as described in this Privacy Policy and for related purposes reasonably expected by you. We collect only the Personal Information reasonably necessary for our functions, activities, or legal obligations. If you do not provide required Personal Information, we may be unable to provide Opteon Services, respond to inquiries, or fulfill our legal obligations.

2.2 We collect Personal Information about you when you contact us, use Opteon Services, visit our Websites, or deal with us in some other way. This may include:
a) information about your identity — such as your name, address, phone number and email;
b) financial and transaction information – such as details about relevant mortgage or rental history;
c) information about property ownership – including details about tenant and lender history;
d) when you visit our Websites — your location information, IP address, mobile device and network information, and any third-party sites you access. For more information about how we do this, see the “Cookies” section below; and
e) details of your interactions with us.

2.3 We also collect information about you from other sources, such as:
a) our Partners;
b) advisers;
c) agents;
d) employers;
e) family members;
f) brokers;
g) public registers; or 
h) social media.

2.4 If we receive unsolicited Personal Information about you that we did not request and could not have lawfully collected, we will, if lawful and reasonable, destroy or de-identify it as soon as practicable.

3. Using Personal Information

3.1 We use or disclose Personal Information as necessary to provide Opteon Services, conduct our business, or meet legal obligations, and for related purposes reasonably expected by you. This includes:
a) confirming your identity;
b) managing our relationship with you;
c) designing, managing, and pricing Opteon Services;
d) understanding your satisfaction and expectations;
e) processing transactions for related third-party services;
f) minimising risks and investigating fraud or illegal activities;
g) performing data analytics to improve our and our Partners’ services;
h) considering job applications;
i) verifying information with third parties; and
j) other purposes with your consent.

3.2 Automated Decision-Making

We do not use automated decision-making processes that significantly affect you, as defined by the AUS Privacy Act. If such processes are introduced in the future, we will ensure transparency and compliance with applicable laws.

4. Marketing

4.1 Opteon may send marketing materials about products and services offered by Opteon or our Partners to individuals who have provided explicit opt-in consent for such communications. You may opt out at any time by clicking the unsubscribe link in the message, and we will cease sending marketing communications to you.

4.2 If you choose to opt out or update your marketing preferences, please allow us sufficient time to process your marketing preferences. We may still contact you for transactional or informational purposes – for example, customer service issues, inquiries relating to Opteon Services, outstanding payment inquiries, surveys or recalls, or any questions regarding a specific request.

5. Who Do We Share Personal Information With?

5.1 We may share your Personal Information as described in this Privacy Policy or with your consent, including with:
a) our affiliates, franchisees, and subsidiaries, including those in countries like Australia, New Zealand, the United States, and the Philippines, to support business operations such as payment processing, marketing, customer service, and technology services;
b) Partners and suppliers for fraud prevention, identity verification, payment collection, or service delivery;
c) third parties to provide goods/services, respond to complaints, or improve service quality;
d) law enforcement, government agencies, or others to prevent harm or financial loss;
e) your nominated referees for job applications;
f) data analysis companies or contractors assisting our functions; and
g) parties involved in a business or asset transfer.

5.2 We take reasonable steps to ensure overseas recipients comply with the AUS Privacy Act and NZ Privacy Act, using safeguards like standard contractual clauses.

5.3 We will only share your Personal Information with third parties as described in this Privacy Policy or as otherwise notified to you at the time of collection or with your consent.

5.4 Be aware that third-party suppliers you buy goods or services from or contract with (even if such goods or services are purchased using Opteon Services) have their own privacy policies, and Opteon is not responsible for their actions, including their data protection practices.

6. Sensitive Information

The AUS Privacy Act and NZ Privacy Act protects your sensitive information (e.g., information about your religion, ethnicity, health, or biometrics). In the unlikely event we need this type of information, we’ll ask for your permission — except where otherwise allowed by law.

7. Security of Personal Information

7.1 We implement and maintain appropriate technical and organisational measures, including multi-factor authentication, encryption, access controls, employee training, and internal information security policies, to protect Personal Information from misuse, interference, loss, or unauthorised access, modification, or disclosure. We regularly review our security practices against industry best practices to ensure ongoing protection.

7.2 We also review our security procedures periodically to consider appropriate new technology and updated methods. Even so, despite our reasonable efforts, no security measures are perfect or impenetrable, so Opteon cannot guarantee only authorised persons will access or view your Personal Information and disclaims all responsibility and liability for third-party circumvention of security measures on our Websites or at any of our premises.

8. Access and Correction of Personal Information

We strive to keep your Personal Information accurate, up-to-date, and complete. You may request access to or correction of your Personal Information. There is no charge for requesting access, but we may require you to meet reasonable costs (e.g., photocopying or collation time) for providing access. If we refuse access or correction, we will provide reasons and, if requested, attach a statement of correction to your information.

9. Cookies

9.1 What Are Cookies?

Cookies are small pieces of information stored on your hard drive, not on Opteon’s Website. Cookies set by a website owner (in this case, Opteon) are called “first-party cookies”. Cookies set by parties other than the website owner are called “third-party cookies”. Third-party cookies enable third-party features or functionality to be provided on or through a website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognise your computer both when it visits the website in question and when it visits certain other websites.

9.2 Why Do We Use Cookies?

We use first-party and third-party cookies for several reasons. Some cookies are required for Website functionality, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites. Third parties may serve cookies through our Websites for advertising, analytics, and other purposes.

Cookies served through our Websites include:
a) essential website cookies – strictly necessary to provide you with Opteon Services available through our Websites and to use some of its features, such as access to secure areas;
b) performance and functionality cookies – enhance performance of our Websites;
c) analytics and customisation cookies – collect information used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customise our Websites for you; and
d) advertising cookies – used to make advertising messages more relevant to you.

9.3 Opting Out from Cookies and Analytics

Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies or to notify you when they are being used. There are also software products available that can manage cookies for you. Rejecting cookies can, however, limit the functionality of our Websites (such as preventing users from logging on and making purchases). Visit www.allaboutcookies.org  or  www.aboutads.info/choices for instructions on how to disable cookies.

10. Anonymity and Pseudonymity

Where lawful and practicable, you have the option of not identifying yourself or using a pseudonym when dealing with us. However, in many cases, we may need your real identity to provide our services, respond to enquiries, or comply with legal obligations.

11. Unsolicited Personal Information

If we receive Personal Information about you that we did not request, we will determine whether we could have lawfully collected it. If not, and if it is not required for our business functions, Opteon Services, or activities, we will destroy or de-identify the information as soon as practicable, provided it is lawful and reasonable to do so.

12. Government-Related Identifiers

We do not adopt, use, or disclose government-related identifiers (such as your Medicare number or tax file number) as our own identifiers unless required or authorised by law.

13. Data Quality and Retention

We take reasonable steps to ensure that the Personal Information we collect, use, and disclose is accurate, up-to-date, and complete. We also retain Personal Information only for as long as necessary to fulfill the purposes for which it was collected. When no longer needed, we securely destroy or de-identify the information.

14. Data Breach Notification

In the event of an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the relevant regulator (as set out below). We will take prompt action to contain and assess the breach and provide notifications in accordance with our legal obligations.

15. Complaints and Contacting Our Privacy Officer

In the event of an eligible data breach that is likely to result in serious harm, we will notify affected individuals and the relevant regulator (as set out below). We will take prompt action to contain and assess the breach and provide notifications in accordance with our legal obligations.

15.1 For inquiries, requests to access or correct your Personal Information, or complaints about our handling of your Personal Information, contact our Privacy Officer at:

Opteon
Level 22/600 Bourke Street, Melbourne, Victoria 3000 Australia
Email: Privacy@opteonsolutions.com

15.2 Please include your full name, contact details, and a detailed description of your request or complaint. We will acknowledge and respond within a reasonable period (for New Zealand residents, within 20 working days, unless an exception applies under the NZ Privacy Act).

15.3 If dissatisfied with our response, you may contact the Office of the Australian Information Commissioner or the New Zealand Privacy Commissioner.

Last updated: 19 November 2025

Nothing in this Privacy Policy is intended, or can be relied upon, to limit any rights we have under the Privacy Act (even if not referred to in this Policy).